Terms of service – VegaMelts International
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Terms of service

 

General Terms and Conditions | VegaMelts

Last updated: 4 January 2026

Article 1 – Applicability

These General Terms and Conditions apply to all agreements entered into between VegaMelts and customers worldwide, including both consumers and business customers.

Any terms or conditions that conflict with or deviate from these General Terms and Conditions are expressly rejected, unless explicitly agreed upon in writing by VegaMelts.

These Terms and Conditions are written in English and apply worldwide.

Article 2 – Formation of the Agreement

  1. An agreement is concluded at the moment the customer accepts the offer by placing an order.

  2. By completing the required personal, delivery, and payment details and confirming the order, the customer enters into a binding agreement with VegaMelts. VegaMelts is obliged to deliver the ordered products, and the customer is obliged to pay the full purchase price using the selected payment method.

  3. After the order is placed, the customer will receive an order confirmation by email. If no confirmation is received, no binding agreement exists.

  4. If VegaMelts is unable to deliver the ordered products, the customer will be informed within a reasonable time. In such cases, the customer may cancel the agreement without charge, unless an alternative delivery date or replacement product is agreed upon.

Article 3 – Storage of Contract Data

VegaMelts stores order information and agreement details, such as product type and price, in accordance with applicable data protection laws. Customers may request a copy of the stored agreement.

Article 4 – Correction of Input Errors

Before placing an order, customers may correct any entered information using the available correction options or by navigating back in the browser. The ordering process may be cancelled at any time before final submission.

Article 5 – Right of Withdrawal

Consumers have the right to withdraw from the agreement within 14 calendar days after receiving the product.

To exercise the right of withdrawal, the customer must notify VegaMelts within this period by email. The product must be returned promptly after notification.

Returns are only accepted if the product is unopened, unused, fully sealed, and in undamaged original packaging.

There is no right of withdrawal for business customers.

Article 6 – Obligations During the Withdrawal Period

During the withdrawal period, consumers must handle the product and its packaging with care. If the product or packaging is damaged, VegaMelts reserves the right to refuse the return or charge compensation for the damage.

Refunds are processed in accordance with the applicable Return Policy.

Article 7 – Exclusions From the Right of Withdrawal

The right of withdrawal does not apply to:

• Products that have been opened or unsealed
• Products that deteriorate quickly or have a limited shelf life
• Purchases made by business customers

Article 8 – Return Shipping Costs

All costs associated with returning products are borne by the customer. Return shipping costs vary depending on the customer’s location and are not reimbursed.

Article 9 – Retention of Title

All delivered products remain the property of VegaMelts until full payment has been received.

Article 10 – Warranty and Conformity

Consumers are entitled to receive products that conform to the agreement and are suitable for normal use. If a product is defective, the customer must notify VegaMelts within a reasonable time after discovery.

VegaMelts will assess whether the product can be repaired or replaced. If this is not possible within a reasonable time, the customer may be entitled to a refund in accordance with applicable law.

For business customers, the warranty period is limited to 30 days from the date of delivery.

Article 11 – Liability

VegaMelts is not liable for indirect or consequential damages, including but not limited to loss of profit, unless such liability is mandatory under applicable law.

Liability is limited to the amount paid by the customer for the relevant product.

Article 12 – Governing Law and Jurisdiction

All agreements and disputes arising from these General Terms and Conditions are governed by Dutch law.

For business customers, disputes shall be submitted exclusively to the competent court in the district where VegaMelts has its registered office.